PRODUCT & ORDER INFORMATION
What type of products do you deal in?
We offer customized packaging for sectors including food and beverages, retail, beauty and healthcare, gift boxes, consumer products and many more.
What is your usual turnaround time?
Our normal processing time is 8 to 10 business days after the final acceptance of the specifications, but if a customer needs immediate printing, an exception can be made.
How do I place an order at Multiple Packages?
It’s convenient to place an order with us, simple and only a click away. We have with us a graphics team available that will provide you with free design support for your products. Multiple Packages has made the ordering process very straightforward and custom printed boxes are only a single click away for quick ordering. We have a team of designers and skilled engineers and we are completely free to work on your concept.
Is there any particular quantity I can order?
We cater to consumers of all sorts and their different printing needs. You should inform us your arrival date and other specifications if you have a big order, and we can ensure that you have your order printed on time in the same quantity accordingly.
Do you have any specific stock sizes?
We do have stock device cases and accessories that are available for delivery with payment details within 48 hours of receipt of your order. For more details, contact us email@example.com
What kind of stock for printing do you use?
We have the best sources of inventory; the inventory we use is also of superior quality. We guarantee that, because we never compromise on consistency, all the printing materials we use in our processes are of a certain level.
What type of file is needed for printing?
Well, we need PSD, PDF and AI format with Min of 300dpi for printing to not pixelate the image.
How do I know the size of the box my product would fit in?
You will supply us with your product’s length x width x depth, and we can give you a remarkable custom box for your product.
What choices do you offer for customization?
We are a maker of specialty boxes, so we offer a broad variety of customization choices, from a wide range of colors, designs, sizes, inventories to finishing solutions such as heat stamping, debossing, embossing, die cutting and lamination. For Multiple Packages, the sky is the limit when it comes to customizations.
Will I get an invoice along with approval of the order?
If you process your payment, within 5 seconds, you will receive an order authorization email along with your order invoice automatically.
To make my box stand out, do you have any add-ons?
Yeah, we will supply you with a range of choices for your custom boxes, including cutout windows, UV spotting, engraving, embossing and foiling.
SHIPPING & PAYMENT INFORMATION
Which payment methods you accept?
We accept payments through PayPal and Credit Card/Debit Cards. We send payment links where your order will be paid for. We never take credit card details from consumers as a corporate policy. If your credit card details are demanded by either of our sales staff, email us directly at firstname.lastname@example.org
Do you offer free shipping option?
Yes. On all packaging orders, we give free delivery to United States and United Kingdom.
Which areas do you ship?
We have thousands of customers in United Kingdom and United States. One point worth remembering is that we provide free shipping in the United States.
How are orders for packaging boxes usually shipped?
All pre-scored and glued cardboard, Kraft and corrugated packaging boxes are offered here at. They are delivered packaged and ready to use in covered shipping containers, as for rigid and luxury cases.
What shipping options do you utilize?
All of our packing orders are delivered using express couriers such as FedEx, DHL and UPS to provide our client with faster processing time. For shipping, we don’t bill anything special.
Are there any hidden charges and what about the cost of die and plate?
We have no hidden charges for any of our products. We freely specify the costs. However, if you are worried about the cost of the die and plate, then don’t worry because we don’t apply the costs of these charges. In addition, we worry for our clients; thus, we do not charge the cost of die and plate.
Do you take rush orders?
Yeah, we offer rush orders. Our turn-around time is 5-6 business days for expedited orders (charges may apply).
Are my card details safe at Multiple Packages?
All payment transfers are conducted over a secure network secured by SSL. To ensure that our consumers have a smooth and reliable payment processing experience, we collaborate with the industry’s best payment processors.
Can you sell packaging box designs that are not listed on your website?
Yes. You should also make use of your box for imaginative design. Nonetheless, just state your intended box definition. For you, we’ll make it real. In addition, we tried our hardest to place all the extensive box models on our website. In addition, just give us your package design, and for your items, we will create a customized box.
Can you do other customized printing items for my company?
In addition to custom printed boxes, we deal in custom bags and custom packaging, custom printing items such as business cards, brochures/leaflets/flyers, greeting cards, custom stickers and logos, hangtags and paper cards, etc.
What are the terms of credit?
Our regular order terms are as follows: We need 50 percent down payment upon placing of your order for orders under $5,000 and 50 percent balance before shipping in full. We need 50 percent down for orders over $5,000, 25 percent prior to shipping, and the last 25 percent is invoiced at Net 30. We can increase credit on a particular basis with an individual entity, based on past business and credit worthiness. As long as timely payment is consistent, repeat buyers with an excellent credit background will be given open account payment terms.